Privacy Policy

1. Introduction and Scope

TechSysByte ("we", "our", "us", or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our website, courses, and services. This policy applies to all individuals who interact with our website and services.

2. Information We Collect

Personal Data:

• Name, email address, and phone number
• Mailing address and country of residence
• Professional background and educational history
• Payment information and billing details
• Course enrollment and progress data

Usage Data:

• IP address and browser type
• Pages visited and time spent on our website
• Device information and operating system
• Referral source and navigation paths
• Course interaction data and learning progress

Cookies and Tracking:

• We use cookies to improve user experience
• Analytics cookies help us understand site usage
• Functionality cookies remember your preferences

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our courses and services
• Process enrollments and deliver educational content
• Send course updates, newsletters, and promotional materials
• Respond to inquiries and provide customer support
• Analyze website performance and user behavior
• Ensure security and prevent fraud
• Comply with legal obligations
• Personalize learning experiences

4. Data Sharing and Third Parties

We may share your information with:

• Course instructors and educational partners
• Payment processors and financial institutions
• Cloud hosting providers (Amazon AWS, Google Cloud)
• Analytics platforms (Google Analytics)
• Email marketing service providers
• Law enforcement when required by law

We do not sell personal information to third parties. All partners are bound by confidentiality agreements and data protection regulations.

5. Data Retention Policies

We retain personal data for as long as necessary to provide services and fulfill legal obligations:

• Course enrollment data: For duration of enrollment plus 5 years
• Payment information: Minimum 7 years for accounting purposes
• Marketing data: Until you unsubscribe
• Website analytics: 12-24 months
• Support communications: 2 years after resolution

6. Your Rights Under Data Protection Laws

Depending on your location, you may have rights including:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate information
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in portable format
• Right to Withdraw Consent: Opt out of certain processing
• Right to Lodge Complaints: Contact data protection authorities

To exercise these rights, contact us at privacy@techsysbyte.com.

7. International Data Transfers

Your information may be transferred, stored, and processed in countries other than Vietnam, including countries that may have different data protection laws. By using our services, you consent to such transfers. We implement appropriate safeguards such as standard contractual clauses and encryption.

8. Children's Privacy

Our services are not intended for children under 18 years old. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will promptly delete such information and terminate the child's account. Parents or guardians who believe their child has provided information should contact us immediately.

9. Security Measures

We implement technical and organizational security measures to protect your data:

• SSL/TLS encryption for data in transit
• Secure password requirements and authentication
• Regular security audits and vulnerability assessments
• Access controls and role-based permissions
• Data backup and disaster recovery procedures
• Employee data protection training

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by email or prominent notice on our website. Your continued use of our services after changes become effective constitutes your acceptance of the updated policy.

11. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@techsysbyte.com
Phone: +84 24 3826 4500
Address: 123 Tech Street, Hanoi 100000, Vietnam
Response Time: We will respond to your inquiry within 30 days.

12. Compliance with Regulations

This Privacy Policy complies with applicable data protection regulations including:

• Vietnam's Law on Protection of Personal Information (2015)
• EU General Data Protection Regulation (GDPR) for European users
• California Consumer Privacy Act (CCPA) for US residents
• Other applicable international data protection laws